Terms & Conditions, Order Process, and FAQs

ORDER PROCESS

1)   Pricing is submitted to client for approval.
2)   Client signs quote and submits 50% deposit (100% for new accounts).
3)   Artwork is prepared for client approval.
4)   Production begins upon receipt of signed quote, artwork and deposit.
5)   Manufacturing takes 2-6 weeks from receipt of signed quote and art sketch.

***** TERMS AND CONDITIONS ****

Download Printable Terms & Conditions (PDF)

Download our Printable Credit Application (PDF)

OVERAGES AND SHORTAGES:
      *All orders are subject to “5% to 10% over or under” quantity variance. Your final invoice will reflect the amount shipped.
      *If you require an exact quantity, please specify at time of order
ART WORK AND DESIGN:
      * First 30 minutes of art free, after that the charge is $50/hour.
      * The factory reserves the right to make minor modifications necessary for production.
      *Artwork produced for presentation is the property of Juniper Emblems.
      *Purchaser assumes liability for patent and copyright infringement.
      *Design Specification sheet will be submitted for approval prior to production.
      *Graphics can be e-mailed in Adobe Illustrator.eps or .ai (version 10.0 or lower).  JPEG or PDF format at 4-6 times actual size, if possible, will require further artwork. Corel Draw users save as “.ai” file and convert fonts to outlines, Microsoft Publisher/Word/PowerPoint ARE NOT ACCEPTABLE.
COLOR MATCHING:
      *Specified colors will be matched as closely as possible.
      * Exact PMS matches may be subject to a surcharge.
ORDER PLACEMENT AND DELIVERY:
      *Delivery is approximately 2 to 6 weeks from the date of arrival of your signed quote, signed artwork and deposit
      *RUSH ORDERS can usually be accommodated. We require a credit card and 100% payment up front for rush orders on new accounts. A 20% surcharge may apply on rush orders, depending on manufacturer.
      *Please specify event date at time of order.
QUOTATION:
      *Domestic quotations are valid for 30 days after which prices are subject to change without notice.
 *Offshore quotations are valid for 7 days and may be revoked without notice due to currency fluctuations. 
      *A 50% deposit is required on custom manufactured orders to commence production. 100% up front is required for new accounts or until credit terms are established. Please ask for a credit application.
SET UP CHARGE:
      *There will be a set up charge on quantities of less than minimum orders, depending on the manufacturer.
TERMS:
      *Terms are Net 15 days from date of shipment.                                                                                    
SHIPPING:
      *All orders will be sent courier and shipping charges added onto the invoice, unless requested otherwise.

Frequently Asked questions

1. Do you have a catalog to mail me?
   We have many catalogs to mail you. We will need to know more about your needs. Catalog requests without a full name, company name and a telephone number will not be fulfilled.
   
   
2. How much?
   Due to the huge catalog of items we carry, we’ll need to chat with you a bit to determine this. There is a ballpark costs on all product categories. Call to inquire.
   
   
3. How Long?
   Typical lead time is 2-3 weeks. We don’t manufacture anything ourselves. We specialize in rush orders so if your event is less that 3 weeks away, call us at 1-866-782-6151 or fill out this form to expedite the process (use meeting planner form)
   
   
4. Why can’t you use my JPG logo on my cup and what the heck is a “dot eh? eye” (.ai) file anyways???
   JPG’s are great for the web. They do not produce a clean, crisp imprint. If you have printed business cards, banners or signs, chances are you can get a .ai file from your printer or sign maker.
   
   
5. Can I have a sample?
   Free samples are provided on a case by case basis. Typically we require a verbal commitment to order. If you obtain samples from us and choose not to order, we ask that you ship them back to us in the mail. We try to be fair about samples as sometimes it costs more for shipping that the product costs. Rush sample orders will require a valid UPS or FEDEX number.

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Stocking Stuffers & XMAS Ornaments Lapel Pins CanadaTemporary Tattoos
Lapel PinsNeck Lanyards Baseball Hats
Medals Logo Stickers & MagnetsPensEmbroidery and Silk Screening
Clothing BagsStationary Sporting Goods

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